SHIPPING POLICY
Where We Deliver
We currently deliver to Hong Kong Island, Kowloon and New Territories.
Exciting news! We’ll soon be expanding around Asia—stay tuned!
Delivery Time
- Orders are processed and delivered within 5 to 7 working days.
- No deliveries on weekends or public holidays.
- Need a faster delivery? Drop us an email at contact@lumeunhome.com, and we’ll do our best to find a solution!
Shipping Fees in HK
| Product Type | Hong Kong Island & Kowloon | New Territories | Free Shipping | Showroom Pickup |
|---|---|---|---|---|
| All items (except large jars, furniture & bulky items) | 90 HKD (for orders under 1500 HKD) | 150 HKD (for orders under 1500 HKD) | ✅ Orders over 1500 HKD (except large jars & bulky items) | ✅ Available |
| Large & Oversized Jars | 300 HKD | 500 HKD | ❌ Not eligible | ✅ Available |
| Furniture & Bulky Items (>5kg) | Price on request | Price on request | ❌ Not eligible | ✅ Available |
Showroom Pickup – Free Collection Option
Prefer to pick up your order yourself? You can collect your items for free at our showroom during our opening hours.
Just select the “Showroom Pickup” option at checkout, and we’ll notify you when your order is ready.
📍 Showroom Address:
Kwai Bo Building, 8/F, Unit A 40,
Wong Chuk Hang Road,
Hong Kong
🕒 Opening Hours:
- Wednesday: 11am – 6pm
- Friday: 11am – 6pm
Our Delivery Partner
We ship with UPS, ensuring safe and reliable delivery. While we strive to meet our estimated timelines, delays may occur due to circumstances beyond our control.
Special Requests & Custom Quotes
Some larger items cannot be purchased directly online and require a custom shipping quote. If you’re interested in a piece of furniture or need a special delivery request, just reach out!
📩 Got a question? Need help?
We’re here for you! Contact us at contact@lumeunhome.com—we’d love to assist you.